Privacy Policy

Welcome to VeraID. We built this platform to help keep travelers safe in Colombia. We take your privacy seriously and want to be transparent about how we handle your data. This policy covers both our English-speaking visitors and our Spanish-speaking providers.

Bienvenido a VeraID. Esta política cubre tanto a visitantes de habla inglesa como a proveedores de habla hispana.

1. Who We Are / Quiénes Somos

VeraID is a voluntary identity verification and personal safety platform operating in Colombia. We are an independent platform and can be reached at:

Email: [email protected]
Website: veraid.org

We operate under applicable laws including Colombian Ley 1581 de 2012 (Personal Data Protection) and applicable United States privacy regulations for our US-based visitors.

2. Where This Policy Applies

This Privacy Policy applies to the VeraID mobile application and any related services we operate. It applies to all users regardless of location, with specific provisions for Colombian residents under Ley 1581 de 2012 and for California residents under the California Consumer Privacy Act (CCPA).

3. Data We Collect / Datos que Recopilamos

Data you give us:

For visitors we collect: full name, email address, WhatsApp phone number, passport number (optional), emergency contact name and phone number (optional), and a referral code if provided by a provider.

For service providers we collect: full legal name, cédula number, date of birth, WhatsApp phone number, face photo, cédula front and back photos, health certificate documents (optional), and bank account details for commission payouts (optional).

For all users we collect: safety reports you submit including descriptions and photos, and check-in records including timestamps and provider codes.

Data generated automatically:

When you use VeraID we collect basic usage data including login times, features used, and app interactions. We do not collect precise geolocation data.

4. How We Use Your Data / Cómo Usamos sus Datos

We use your data to operate the VeraID platform including verifying provider identities, enabling visitor check-ins, processing safety reports, sending WhatsApp notifications, and processing referral commissions.

We use your data to keep the platform safe including reviewing safety reports, investigating flagged providers, and suspending accounts that violate our terms.

We do not use your data for advertising. We do not sell your data to any third party under any circumstances.

No usamos sus datos para publicidad. No vendemos sus datos a terceros bajo ninguna circunstancia.

5. How We Share Your Data / Cómo Compartimos sus Datos

Provider face photos and first names are visible to verified visitors who look up their TRU code. No other personal data is shared publicly.

We use Supabase for data storage and Ultramsg for WhatsApp notifications. These service providers process your data solely to operate our platform and are bound by their own privacy and security policies.

We may disclose your data to law enforcement or courts if required by Colombian law, US law, or a valid court order.

We will never share your cédula number, passport number, bank account details, health documents, or emergency contact information with any third party except as required by law.

6. Data Security / Seguridad de Datos

All data is stored securely using Supabase with encrypted databases hosted in South America. Photos and documents are stored in encrypted cloud storage. We apply industry standard security measures to protect your personal information.

While we take security seriously, no system is completely secure. If you believe your account has been compromised please contact us immediately at [email protected]

7. WhatsApp Communications

By providing your WhatsApp number you consent to receiving safety notifications, account updates, and referral commission alerts from VeraID via WhatsApp. You may opt out at any time by contacting [email protected]

Al proporcionar su número de WhatsApp, acepta recibir notificaciones de seguridad, actualizaciones de cuenta y alertas de comisiones de VeraID por WhatsApp. Puede cancelar en cualquier momento contactando [email protected]

8. Health Information / Información de Salud

Health certificate documents submitted by providers are used solely to display a voluntary health verification badge on their profile. Documents are reviewed manually by VeraID staff and are never shared with any third party. Submission is entirely voluntary.

9. Your Rights / Sus Derechos

For all users:

You have the right to access, correct, update, and request deletion of your personal data at any time. You can delete your account directly in the app or by contacting [email protected]

For Colombian residents (Ley 1581 de 2012):

Usted tiene derecho a conocer, actualizar, rectificar y suprimir sus datos personales. También tiene derecho a revocar la autorización otorgada para el tratamiento de sus datos. Para ejercer estos derechos contacte [email protected]

For California residents (CCPA):

California residents have the right to know what personal data we collect, the right to delete personal data, and the right to opt out of the sale of personal data. VeraID does not sell personal data. To exercise your rights contact [email protected]

For all US residents:

You have the right to access and delete your personal data. VeraID does not engage in targeted advertising or data sales. Contact [email protected] to exercise your rights.

10. Data Retention / Retención de Datos

We retain your data for as long as your account is active. When you delete your account your personal data is removed within 30 days. Check-in logs are anonymized rather than deleted as they serve as safety records.

We may retain certain data longer if required by Colombian or US law or if needed to resolve an ongoing safety investigation or legal matter.

11. Children / Menores de Edad

VeraID is not intended for users under 18 years of age. We do not knowingly collect data from minors. Age verification is required during registration. If you believe a minor has registered please contact us at [email protected]

12. Changes to This Policy / Cambios a esta Política

We may update this policy from time to time. We will notify registered users of significant changes via WhatsApp or email before they take effect. Continued use of the app after changes constitutes acceptance of the updated policy.

13. Contact / Contacto

For any privacy questions, data requests, or complaints:

VeraID
Email: [email protected]
Website: veraid.org
Colombia

For Colombian residents with unresolved complaints you may contact the Superintendencia de Industria y Comercio (SIC) at www.sic.gov.co

For California residents with unresolved complaints you may contact the California Privacy Protection Agency at cppa.ca.gov